Prices include free delivery in Australia and free express post (EMS) shipping from Australia. For current transit times, check this website.

Well Red will provide an Australia Post tracking number, linked to your email address.

For faster delivery, there is the option of DHL Courier, at an extra cost. Should you choose DHL, you will receive a tracking link.

Once the parcel is in the hands of the carrier, Well Red is unable to influence the speed of delivery, as the carrier’s practices are out of our control. Check the tracking number for updates. Well Red is not responsible for lost or stolen items once the parcel is in the hands of the carrier.

Returns for service and repairs or other reasons are to be paid by the customer. This includes postage and import fees.

Products offered by Well Red Pty Ltd are intended to improve your quality of life. Many people have, and continue to benefit from our products, but their use does not guarantee a favourable health outcome and should not replace the advice provided to you by your treating medical practitioner.

We have found that the most important thing is to continue to use the light device on a daily basis, even though you may feel that there is little change. Sometimes we, as individuals, are the last to recognise subtle improvements.

We do not offer a return policy for customers who have changed their mind about any of our products.

Your use of our website is conditional upon your acceptance of the conditions described here and your use of our website constitutes your agreement of our conditions.

We offer a twelve-month warranty. If, during this time, any of our devices stops working as it should and this is unrelated to damage or misuse, including the use of a power supply other than the one we provide, we will replace or repair the device without charge.

In the unlikely event of anything going wrong after the warranty period, just contact us and we will do our best to help.

The adapter supplied with the Duo Coronet and TheraPad is universal voltage and can operate at any voltage between 100 and 240VAC at 50 or 60 Hz. We provide a power plug suitable for your country.

We have found that each country has a different approach to customs duties.

Well Red Pty Ltd is not responsible for the payment of nor providing information about each country’s customs and excise rules.

We do not ship to Mexico or Spain due to obstructive Customs.

We take your privacy very seriously. We do not make any personal information available to third parties, except those external organisations with whom we fulfil your order. We do not provide aggregate data to any third party.

We store website data and email queued on our servers only for back-up. We access historical correspondence and information you have provided in previous conversations to ensure that we provide you with a comprehensive and relevant service.

If you are based in Australia or New Zealand, please contact us for the price in Australian dollars and bank details for EFT transfers.

We do not ship to war zones, disputed territory or to regimes engaged in war crimes.